Introduction
During the course of an engagement with Ryan's SMSF Compliance Pty Ltd (Ryan's SMSF Compliance, we, us, our), it is expected we will collect your personal information. The collection of personal information about individuals is governed by the Privacy Act 1988 (the Privacy Act) and we may be bound by the Australian Privacy Principles (APPs) outlined in the Privacy Act. This page contains our Privacy Policy.
This Privacy Policy explains how we collect and manage your personal information. Your personal information means information that identifies you as an individual or from which you can reasonably be identified. An individual’s name, address and telephone numbers are all examples of ‘personal information’.
When you engage with us, we will be required to collect personal information in order to provide our services in an adequate manner. Where we are unable to obtain certain personal information, we may be unable to provide our services and decline your engagement.
The information we will generally collect can include, but is not limited to:
- your name, date and place of birth, gender, mailing and street address;
- your tax file number and director ID;
- your email address and phone numbers;
- information to verify your identity, such as your driver's licence number or passport details;
- bank account & financial details (for billing purposes and for disclosure to the ATO in respect of income tax or activity statement transactions); and
- publicly available information.
We will generally collect your personal information directly from you. However, from time to time, we may collect your personal information in a number of different ways, such as:
- from any person nominated by you, including family members, solicitors, accountants and financial planners
- in the course of administering or providing any of our services (such as providing us with financial statements or tax return data)
- when you communicate with us (whether in writing or electronically)
Personal, general and anonymous information about you may also be collected through the use of cookies and website analytics. Examples of this information include your IP address, browser type, pages you accessed and the dates and times you accessed them, how long you spent on those pages and our website.
Our website and website hosting provider may use 'cookies' through your internet browser. These cookies may be used to identify specific website interactions in order to collect aggregate information on how visitors interact with our website.
We may also use Google Analytics to collect anonymous information and data whenever you access our website. The types of anonymous information we collect include demographic data, the type of device you use, what section of our website you accessed and the specific page you accessed. When you access our website, your browser automatically sends certain information to Google which is included in our analytical reports. For more information on how Google Analytics operates, see “How Google uses data when you use our partners' sites or apps” (located at www.google.com/policies/privacy/partners/).
You can contact us using our contact details below if you require assistance in changing your preferences or if you wish to opt-out of the collection of your data through cookies & website analytics.
We collect and use your personal information to provide our services to you. We do not use your personal information for any other purpose.
Our services which require the collection of your personal information include, but are not limited to:
- the administration of your self-managed superannuation fund (SMSF);
- assisting you with the establishment of a SMSF;
- assisting you with the rollover of superannuation benefits;
- providing general information regarding your eligibility to make contributions to a superannuation fund;
- to communicate with you;
- to comply with our legal and regulatory obligations;
- for any purpose disclosed to you and to which you have consented;
- for any purpose that you would otherwise reasonably expect; and
- otherwise to appropriately manage and conduct our business, including performing administrative functions such as billing, accounts and records management.
We may also disclose your personal information to any person nominated by you, including family members, solicitors, accountants and financial planners.
Personal information of yours that we hold will be secured electronically via cloud storage or on third party servers or with third party software providers. We will use security procedures and best practices to protect the information we hold. However, no data transmission over the internet can be guaranteed to be 100% secure and electronic transmissions are inherently risky. Although we will do our best to protect the information we hold through physical, technological and procedural measures, we cannot guarantee the absolute security of your information, but we take reasonable steps to protect it.
You may request access to personal information we hold about you. You may also request that information about you be corrected if you do not think that it is accurate. Under normal circumstances we will comply with your requests. However, if due to legal or administrative reasons we are unable to comply with your request, we will provide you with a written notice stating our reasons.
Requests to access or correct personal information should be made in writing to us. We will respond to all requests to access or correct personal information within a reasonable time.
If you have any questions, concerns or complaints about this Privacy Policy, you may contact us at admin@ryanssmsfcompliance.com.au and we will contact you as soon as practicable.
If you are dissatisfied with our response or the handling of a complaint, you may contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001, on 1300 363 992 or via email at enquiries@oaic.gov.au.
We reserve the right to modify our Privacy Policy at any time. Any modifications to this Privacy Policy will be effective upon our publication on our website. In all cases, your continued use of our services or website after the publication of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
